|
|
Frequently Asked Questions
1. A phone conference can be converted into interesting content if you have no existing text.
Your notes can also be converted into paragraphs of related content. Family-friendly digital photos, graphics, and G-rated digital videos, may be converted into Web friendly media. Brochures sent via snail mail may be converted to digital media. Should I provide photographs on CD-ROM or do you prefer email attachments? 2. Sending zipped, compressed attachments via e-mail
is preferred. A CD-ROM must have only the essential pictures necessary for a project. Otherwise, attach the files to an email and
send them. How long will it take to complete my project? 3. Project completion depends on the information provided, existing content, and how soon it is expected. A Website of 20 pages can be successfully running in a week with brief intermissions of correspondence. Project testing for quality assurance must be approved and agreed upon prior to sign-off. I don't like the font and color scheme of my site. How should I request changes? 4. Pages linked to a single
Cascading Style Sheet file control the fonts, colors, and behaviors
to allow rapid updates for an entire website. External files make a Web page load much faster. Customers may request a back-up CD-ROM at completion that contains hardcopy with
documented instructions for maintenance. Customers will receive 30 days
of complimentary product support for minor adjustments even when service
is satisfactory and signed off. Why are there so many Contact forms on the Internet? Should I simply use my email address? 5. Like many organizations with zero tolerance
for spam, dynamic forms allow protection by making an email address invisible
to the public and invisible to spam robots. IT recommendeds being cautious
when using an email address in forums or when subscribing to newsletters. Important email addresses must never be used as a link on a Web page. If they get spammed, important messages are bound to get lost in the shuffle. If that occurs, it is best to start fresh. I don't have a digital camera or photographs. How much do you charge to for digital photo sessions? 6. Your best interest may be to invest in a high-quality digital camera to capture
photographs. Digital photography and video is a very popular hobby.
This organization may supply photos for local organizations for a sensible fee. A retainer arrangement must be paid in advance. How complicated is it to edit and manipulate photographs? 7. Web-enhanced photography is
a time-consuming process involving renaming, resizing, optimizing, and exporting pictures to
a specified folder for lightning fast delivery over the Internet. If you
have an image editor that you are comfortable with and plenty of time, you
can do-it-yourself. Adobe® Photoshop or Macromedia® Fireworks are
the best image editors available. There are also free editors. I'm suggesting
GIMP, an open-source program with features similar to Adobe Photoshop. The
software program included with a digital camera usually has web-enhancement
features. What is a storyboard for a site and why is it so important? 8. A storyboard is an outline with the
purpose of defining every aspect of what each individual link and page graphic within
a site will accomplish. This consists of volatile notes, the definition, and
the objective for everything contained within a site. A well-defined storyboard
is often referred to for making adjustments and improvements later on. How much work is involved in designing and creating logos, banners, for the Web? 9. The amount of work involved in creating commercial banners, custom logos, and content for a Web site demands a tremendous amount of patience. Client approval is necessary although minimal effort is expected other than providing feedback. Software testing for quality is provided prior to delivery. If a new Web browser is available, or if a browser receives a major overhaul and your Web project starts misbehaving, Sticky3DSM provides support. Established clients may receive updates for browser compatibility up to ninety days without incurring extra charges. Change requests must be made during development. A client is expected to be available to provide feedback for brief intervals while a logo, a banner, or a Web site is constructed. Phone communication and Web conferencing may be scheduled for convenience. What should I expect to receive? 10. Clients get exceptional service resulting in valuable business-to-business relationships. Expect market campaign promotions with Search Engine Optimization and submission to the top search engines without additional fees for new Web projects. Expect verbal advertising and blogging endorsement. Expect valuable ROI for digital software with scalability compliance standards. 11. Yes, although discount rates depend on a project complexities. I offer personalized projects based on what each client expects. Rates are competitive—Pricing is based individually: Basic to premium, simple to complex. Discount promotions may apply to small business owners and nonprofit organizations. Client's know the bottom line of their budget. Have an idea what you can spend on a campaign? There is a 20% discount for customers who pay the complete balance within the first 30 days of a project. Large projects may take longer to satisfy a balance owed. Depending on the tax year, a business may receive a significant tax benefit. What is your guarantee policy? 12. Customers are guaranteed service
delivery within a reasonable time frame. A CD-ROM back-up is available if
requested within thirty days of completion. This can be used to
restore a program to its original intended state. Satisfaction depends
on the project budget, input, feedback, and candor offered during development. 13. Several years of programming experience (self-taught) since 1999; a formal education in computer science, a Bachelor of Science in Information Technologies, two Associate of Applied Science Degrees: CIS and ITN Recently completed B.S.I.T., Information Technologies Bachelor of Science multimedia animation emphasis.
B.S.I.T. Capstone projects completed 2009-02-26; Referrals are available from prominent sources. Do you design and create software programs? 14. Yes. Complex business software solutions are developed to simplify the lifestyles of busy professionals, accountants, real estate agents, professors and teachers. For example: Effective software can make complex calculations and tasks much easier. How much work is involved in designing and preparing a site for publishing? 15. Safely publishing content, printed or digital, involves preparation of a structured comparison analysis. Defining objectives include architectural drawings with definitive concept maps. Complex website's may have flowcharts, tech writing, documentation and budget analysis. Research is the final frontier to assure a site has only unique content. This is necessary to prevent a lawsuit over copyright infringement regardless of originality. Understanding Copyright Law is a copywriter's safety net: Copyright Office Basics | Copyright Transfers Conducting content for accuracy, link testing and cross-browser checkpoints for Web projects can be time-consuming. Web
sites may react differently with the many browsers available
to surfers. The most popular browsers are Netscape, Opera, Safari, Internet Explorer,
and Firefox. A Web developer must test pages using several browsers
and screen resolutions to make sure a site behaves well in order to reach a widespread audience. How much work is expected from clients? 16. Designers expect a description of the main purpose of a Website. A developer works to attain that goal. Interviews are necessary to establish the theme, the purpose, and the coordinates for the intended audience. Feedback is necessary for a successful Finish Line. Phone correspondence works great. After the initial consultation, brief communication intervals is required. Effective communicaton is necessary to complete a project successfully. Clients will be asked about preferences. A font and color chart may be provided to achieve the design or redesign of a logo, slogans, the desired effects, videos, mobile applications, text and commercial banners. Once a project is underway, the minimum requirement is honest candor, approval, and feedback. Two drafts with three revisions is included with the purchase price of a website project. It is important to have a clear direction prior to the first draft.
Major decisions made after the final 3rd draft will alter
a proposed rate quote. Customer satisfaction is a priority. Therefore, communication is extremely important. This firm has the tools and soft skills necessary to resolve any conflicting issues with straightforward communication. 17. Customer's are superior. When they are thrilled with products and services, the good news is frequently shared with friends and business associates. On the other hand, if there is a disappointment, the bad news spreads like a fire out of control. The term defamation of character concerns all professional fields and it is illegal when a problem has not been resolved through intelligent communication. Therefore, it is vital to let a designer know exactly what is expected upfront. My advice is to give your project a defining purpose from the very beginning. Client Incentives Mission Statement What is the main description of efficiency? 18. Building valuable, trustworthy, long-term business relationships demands maintenance and open-minded communication to reinforce the idea that a customer is always right. Whoever said it first was probably referring to customers who have a clear direction of what they want. Efficiency is sticking to a goal without a lot of divergence so an end result has a chance to turn out the way it was intended. An efficient organization will have a backup plan to save time when things go wrong. A pioneer knows that things seldom go as planned and are three steps ahead by preparing for the unexpected. Software has the tendency to change unexpectedly. That is why frequent updates are necessary to maintain a system to keep things running smoothly. Frequent backups save more than money. It saves time and that is even more valuable than currency. Can you create logos and personalized stationary, letterheads, brochures? 19. Yes. Letterheads, logos, brochures, interactive PDF forms, personalized stationary, and interactive 3D graphics are delivered at competitive pricing. Customer Appreciation Thank you for using these Frequently Answered Questions. If there are unanswered questions, please ask. Mission Statement| Contact Information | Home
(Business Plan Requires PDF Viewer)
|
